Reservation and Payment Policy

To confirm a reservation, a 25% deposit is required. We will hold an order for 7 days pending receipt of the deposit. The deposit is refundable until 30 days before the event, when it becomes nonrefundable with certain exceptions. Payment is due in full at time of pickup or delivery. We accept all major credit cards. There is a $25.00 charge for returned checks. All checks will be electronically processed.

Delivery Policies

Standard Delivery: Our standard price for delivery and pick-up within the city limits and metro area of Chattanooga is $60.00. If you only need a delivery and are able to return the equipment yourself or if you need a pick-up and didn’t have the equipment delivered, the charge is $30.00.

Extended Delivery: Any delivery or pick-up more than 10 miles from our Latta Street (Amnicola Highway area) office is charged as $3.00 per mile (measured one way).

Business Hours & "After Hours"
Our hours for normal delivery and pick-up are 8:30 am - 5:00 pm Monday - Friday. Any weekend or after business hours delivery and/or pick-up will have a minimum charge of $40.00 one way. For any delivery and/or pick-up that is "after hours" and over a 10 mile radius - the charge is $4.00 per mile (measured one way). If delivery is during business hours and pick-up is "after hours" or on the weekend, the part of the delivery that falls outside of regular business hours will be charged accordingly.

What Delivery & Pick-Up Services Include:
Delivery and pick-up services include unloading and loading all rented equipment at the rental address. At the driver’s discretion, the equipment may be taken (rolled or carried) to the exact site for set-up.

Delivery and/or pick-up services do not include for ShowTime employees to hand carry equipment through narrow doors, up or down stairs, or distances over 35 feet. Any of the above scenarios for equipment delivery or pick-up will be subject to a minimum fee of $20.00 per hour per employee.

Delivery and/or pick-up services do not include set-up or take down. If the equipment is not set-up by ShowTime employees, ShowTime will expect the equipment to be stacked in the same place and condition it was received by the customer.
In the event equipment is still set up when we arrive to pick-up, reasonable take down charges will be added to the contract. If you desire for ShowTime employees to set-up and/or take down your rental equipment, please discuss your needs with your ShowTime representative when you reserve your equipment.

(prices and policies subject to change without notice)